With their sharp uniforms, orderly movements, and renowned punctuality, Japanese train conductors and station workers have cultivated a reputation for precision, professionalism and customer service. More than just public transport staff, they uphold time-honored protocols, enforce social etiquette, and add a touch of hospitality to one’s journey.
Here are 10 topics that you might find fascinating or interesting about Japanese train conductors or train station workers:
The Art of “Shisa Kanko”
The synchronized gestures Japanese conductors use to point at charts and call out station stops choreograph each step of the trip. This safety protocol, called “shisa kanko,” reduces errors by reinforcing tasks visually and audibly.
Subway Pushers “Oshiya”
During rush hour, trained platform staff help squeeze passengers into crowded trains by pushing them in from behind or pulling their bags. This measure maximizes capacity and prevents delays.
Many conductors and station workers wear pristine white gloves to symbolize cleanliness and enhance their professional appearance when interacting with customers and luggage.
Train Fan Culture
A devoted collector subculture documents and preserves train history. Fans engage in photography, recording trips, compiling memorabilia and even riding on special vintage trains. If you’re lucky, you might even be able to request commemorative cards from conductors.
Catchy jingles play before train departures, with distinct tunes indicating direction, train type or the mood of the station. These audio cues add atmosphere.
Japanese trains are famed for their punctuality, arriving within seconds of the schedule. Delays are rare, often requiring a public apology. This precision reflects conductors’ meticulous safety checks and protocols.
Special women-only carriages marked with signs and pink doors aim to prevent groping of female passengers during peak times. Staff enforce the rules or monitor these safe spaces via security cameras.
Notices and reminders encourage passengers to follow etiquette rules like not talking loudly, not eating or drinking, giving up seats for those in need and generally being considerate of others.
Colorful boxed meals featuring local dishes are sold at train stations and on trains. These bento boxes called “ekiben” let travelers sample regional flavors.
Themed cafes at transportation hubs cater to train enthusiasts. Beyond refreshments, they offer memorabilia displays, models and train-inspired decor for customers to appreciate while awaiting departures.